Shipping policy
BoboDirect.com
Effective Date: December 9, 2025
Free Shipping – Always
At BoboDirect, shipping is 100% free to every customer in the United States (all 50 states + Washington D.C.) and Canada. The cost of shipping is already built into the product price — you will never pay extra at checkout.
Where We Ship Today
⦁ All U.S. addresses (including APO/FPO, Alaska, Hawaii, Puerto Rico, and other U.S. territories)
⦁ All Canadian residential and business addresses
Future International Shipping
We are working on adding Mexico, South America, and Europe. As soon as those destinations are live, they will be announced on the website. International orders (when available) may have additional customs duties, VAT, or import taxes that will be the buyer’s responsibility.
Processing & Delivery Times
| Destination | Order Processing | Typical Delivery After Shipping | Carrier(s) Used |
|---|---|---|---|
| Continental U.S. | 1–3 business days | 3–7 business days | USPS, UPS, FedEx |
| Alaska, Hawaii, PR | 1–3 business days | 5–10 business days | USPS Priority or UPS |
| Canada | 1–4 business days | 5–14 business days | USPS, UPS, Canpar, others |
⦁ Business days = Monday–Friday, excluding U.S. and Canadian federal holidays.
⦁ Orders placed after 12 PM EST may begin processing the next business day.
⦁ During peak seasons (Black Friday, Christmas, etc.) delivery may take a few extra days.
Tracking
Every order receives a tracking number automatically emailed to you once the label is created.
Shipping Address Responsibility
You are responsible for providing a complete and correct shipping address. We are not liable for delayed, lost, or undeliverable packages caused by incorrect or incomplete addresses. Re-shipping due to customer error will require payment of a new shipping fee.
Lost or Delayed Packages
If your tracking shows “delivered” but you did not receive it, please check with neighbors or your local post office first. If the package is confirmed lost by the carrier, we will file a claim and send a free replacement or issue a full refund.
Non-Deliverable or Refused Packages
Packages returned to us as undeliverable or refused will be refunded the product price minus original outbound shipping costs (which we already paid). The customer is responsible for any return-to-sender fees if a new shipment is requested.
Questions?
Email us anytime at bobodirect@yahoo.com with the subject heading support. We will try to reply within a few hours.
Thank you for training with Bobo Direct.